Terms and Conditions

Welcome to the ProHealthBeats (“PHB”) Website www.healthbeats.in. Please read these Term and Conditions carefully before using the PHB website. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you indicate that you have read, understood and agree to be bound by this agreement, and that you understand and intend this user agreement to be the legal equivalent of a signed, written contract between you and PHB, and equally binding.

The Participant / Patient or his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient shall read carefully the terms and conditions mentioned herein before filling and signing the registration form or confirm through email or any form of communication .If you disagree with any part of the terms then you may not access the Service. The terms and conditions as set out in the registration form are also set out in the Package quote, a copy of which has been provided to the Participant / Patient or his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient. PHB can not be made liable / responsible for any delay, default, failure, improper services / deficiency in services provided by the Treating Institution and/or for any injury, sickness, accident, discomfort, death, loss or damage of any kind whatsoever which may arise due to any act of negligence, deficiency or default in services, of the management or employees of the Treating Institution “Site” in the document refers to “Website of PHB, as well any communication through emails, whatsapp or any other means”.

Changes in the Terms and Conditions

We reserve the right, at our sole discretion, to change our Terms & Conditions from time to time. Your continued use of this Site after such changes take effect will be deemed to constitute your acceptance of our new Terms & Conditions.

Description of Service

ProHealthBeats (PHB) is a medical tourism provider striving to simplify the process for those seeking medical and health treatment internationally. We work with a number of market leading JCI / NABH(India) accredited hospitals in key medical tourism destinations who offer high quality treatment and care. We help liaise with our partner hospitals to get clients a free quote on the cost of their proposed treatment, as well as help book all the clients’ travel needs to ensure they are fully looked after during their trip.

Not a Health Care or Medical service provider

PHB is not a healthcare service provider and as such we will never provide direct advice on a client’s treatment. PHB does not control or operate any medical facility offered by the hospital or treating institution. PHB is a medical tourism facilitator and we only suggest high quality hospitals that have been vetted by us, however it is up to the client to choose which hospital is right for them. We only work to help link the client to high quality licensed hospitals and help to coordinate the client’s trip. Any treatment plans given will never be from PHB, only from a licensed doctor at one of the hospitals we work with. PHB accepts no liability for any advice given from any third part licensed doctors or hospitals and we always recommend that clients consult their local doctor to discuss the treatment options given to them.


All information provided on the Website or through direct communication with PHB is intended as a guide only and shall not be construed as a substitute for professional medical advice and PHB makes no representations, warranties or undertakings as to the accuracy of any information provided. The institution providing treatment will be completely responsible for all the treatments, opinions and advice. PHB will not be accountable or held responsible for the same. PHB will not be accountable or held responsible for any information that the patient or his/her relative chooses to withhold with regard to past medical history during or after treatment. PHB will also not be accountable or held responsible for the instances wherein the treating medical institution chooses to not solicit this information from the patient beforehand. PHB will also not be accountable or held responsible for any complications, emergencies or medical requirements that may arise during or after treatment as a result of the patient’s present or past illnesses, allergies to certain drugs or side effects. It is the responsibility of the treating medical institution to handle this.

Travel Documents

All participants must be in possession of a valid passport valid for at least 6 months from the start time of travel (or more, depending on what treatment the client is seeking and how long the treatment may last) and at least 2 free pages in the passport. A visa may be required. Listed Tour / Travel services
You can choose any tour / travel services such as transfers / limo Services / hotel booking / guest house booking / service apartment booking / air and or train tickets, translator services / recuperative holidays etc. to be combined with your Healthcare package and PBH would be pleased to provide you the same. You are welcome to ask further details on tours, services offered, cost and terms offered by our company’s Leisure Holidays department

Privacy Policy

For the purpose of these Terms and conditions, “Data” means all electronic data or information, including personal data submitted by you via our Website and email. You recognise and acknowledge that in order to facilitate the provision of Medical Services for you, we will need to provide certain details of your personal information, including any medical information or records you provide to us, to licensed Medical, Hospital, and Healthcare Providers. You explicitly consent to the transfer and disclosure of your personal and non-personal information to these Medical, Hospital, and Healthcare Providers. We may also use your contact details, including your phone number and email address to contact you. The protection of our users’ personal information is extremely important to us. PHB endeavours to protect your privacy and the privacy of others who access the Website and use our service and facilities. We will never sell to, or share your information with, any third party at any time without your permission. The information that we collect from our users is used only to facilitate the selection of desired destinations and medical procedures, and to make the necessary travel arrangements for clients. However information sent over the Internet cannot be guaranteed to be completely secure as it is subject to possible interception, loss or alteration. You understand and agree to assume the security risk for any information you provide to us. We are not responsible for any information sent over the Internet and will not be liable for any damages or other loss incurred in connection with any information sent by you to us or to a Healthcare Provider, or any information sent by us, a Healthcare Provider or any third party to you over the internet.

Limitations of Liability

To the fullest extent permitted by applicable law, neither PHB nor any of its officers, directors, shareholders, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of any facilities, services and the Website Services offered or transactions entered into through or from this Website or direct communication with PHB, including, for the avoidance of doubt, your transactions with healthcare providers or medical or Hospital services facilitated through this website or through direct communication with PHB, including, but not limited to, direct, indirect or consequential losses or damages, loss of income, profit or opportunity, loss of, or damage to, property and claims of third parties, even if PHB has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable In no event shall PHB nor any of its officers, directors, shareholders, employees, affiliates or other representatives be liable for any damages whatsoever resulting from the statements or conduct of any Healthcare Provider or third party provider. Indemnity
You agree to defend, indemnify, and hold harmless PHB and our affiliates, and, as applicable, its officers, directors, employees, affiliates or other representatives, from and against any and all claims, proceedings, actions, costs, including legal costs, charges, expenses, damages, liabilities, losses and demands made by, or liabilities to, any third party resulting from (i) your use of this Site, any Site Materials, or services obtained on or through this Site, (ii) any arrangements you make based on information obtained on or through this Site, or (iii) any breach by you of our Terms & Conditions.

Governing Law

These Terms shall be governed and construed in accordance with the laws of India. Any dispute or claim arising under or with respect to PHB will be resolved by arbitration first in the court of Haryana, India. The arbitrator in any proceeding may award reasonable costs and expenses, including reasonable attorneys’ fee, to the prevailing party. Links to Other Sites
This site may contain links to other third party websites or services that are not owned or controlled by PHB. We expressly disclaim any responsibility for the content of these other sites and for the availability, accuracy, reliability, completeness, currency, quality, performance or suitability of the information, products and services available or advertised on or through these other sites. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Copyright Notice

All of the Site Materials, including the content and display of this Site are the property of PHB Ltd. The Site Materials are protected by law, including, but not limited to, Indian and international copyright law and trademark law. Other names and logos contained in this Site or in the Site Materials are trademarks and service marks of our affiliates and may not be used without the permission of the trademark or service mark owner.

Contact Us

If you have any questions about these Terms, please contact us on [email protected]